Privacy Policy

About This Policy

4 Estates Realtors ("we," "us," or "our") is a luxury real estate consulting firm headquartered at One Lodha Place, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra 400013, India.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information obtained through our website 4-estates.com and through any inquiry, communication, or engagement with our services — including property consultations, enquiry forms, telephonic conversations, and email correspondence.

Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Full name, email address, and phone number submitted via enquiry or contact forms
• Budget range and preferred city or property type
• Any additional details shared during consultations, calls, or email communications
• NRI status or country of residence, if voluntarily provided

Information Collected Automatically

• IP address, browser type, device identifiers, and operating system
• Pages visited, time spent on site, and referring URLs
• Clickstream data and interaction patterns on our website
• Cookie identifiers and session data (see Section 6)

How We Use Your Information

We use the personal information you provide to deliver a refined, personalised real estate experience. Specifically, we use your data to:

• Respond to your enquiries and schedule property consultations
• Curate property recommendations aligned to your budget, preferences, and location
• Share exclusive pre-launch opportunities and updates from our developer partners
• Process and facilitate property transactions and documentation
• Send service-related communications, including appointment confirmations
• Improve the performance and content of our website
• Comply with applicable legal and regulatory obligations under Indian law
• Prevent fraud and maintain the security of our systems

We will not use your information for purposes materially different from those listed above without your explicit consent.

Disclosure of Information

We treat your personal data with the highest degree of discretion. We do not sell, rent, or trade your information. We may share your data only in the following limited circumstances:

• Developer Partners: With your consent, we may share relevant details with our partnered developers (DLF, Godrej, Oberoi, Lodha, Hiranandani, and others) to facilitate property enquiries or pre-launch access.
• Service Providers: Trusted third-party vendors who assist with website hosting, CRM, marketing platforms, or analytics — all bound by strict confidentiality obligations.
• Legal Obligation: When disclosure is required by applicable law, court order, or a request from a governmental or regulatory authority.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets, where client data may be transferred as part of the transaction.

Data Security

We employ industry-standard administrative, technical, and physical safeguards designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted via our website
• Access controls ensuring only authorised personnel can view client data
• Secure hosting infrastructure with regular security audits
• Confidentiality obligations for all employees and partners who handle your data

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and support our marketing efforts. These may include:

• Essential Cookies: Required for core site functionality, such as form submissions and navigation.
• Analytics Cookies: Tools such as Google Analytics that help us understand how visitors interact with our website.
• Marketing Cookies: Used to deliver relevant advertisements on third-party platforms (e.g., Google Ads, Meta).

You may disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Your Rights

Under applicable Indian privacy law, including the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights with respect to your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
• Right to Withdraw Consent: Withdraw consent for processing at any time, without affecting the lawfulness of prior processing.
• Right to Grievance Redressal: Raise concerns regarding the processing of your personal data with our designated contact.

To exercise any of these rights, please contact us at info@4estates.in. We will respond within a reasonable timeframe as required by law.

Third-Party Links

Our website may contain links to third-party websites, including those of our developer partners, social media platforms, or other real estate platforms. This Privacy Policy applies solely to 4-estates.com.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Retention of Data

We retain your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law, whichever is longer. Criteria used to determine retention periods include:

• The nature and purpose for which the data was collected
• Legal, regulatory, tax, or accounting obligations
• Whether an active client relationship or transaction is ongoing
• Our legitimate interest in maintaining historical transaction records

When personal data is no longer required, it is securely deleted or anonymised.

Children's Privacy

Our website and services are intended solely for adults aged 18 years and above. We do not knowingly collect personal information from individuals under the age of 18.

If you believe we have inadvertently collected information from a minor, please contact us immediately at info@4estates.in and we will take prompt steps to delete such information.

Changes to This Policy

We reserve the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website with reasonable notice

Your continued use of our website or services after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out to our team:

• Firm: 4 Estates Realtors
• Address: One Lodha Place, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra 400013
• Email: info@4estates.in
• Phone: +91 80806-89898